Technical Consultant (Personal Services)

OVERVIEW

Cayenta is looking for a Technical Consultant to join our dynamic Cloud and Managed Services team. The role is to play a role in progressing our managed services and cloud strategy.

We're seeking a consultant with a proven track record of managing ERP/CIS systems in on-premises and/or cloud environments. Experience with database solutions, automation tools, and scripting is highly desirable.

You will play a critical role in maintaining highly available ERP/CIS systems, ensuring reliability, security, and stability. This role will collaborate closely with other team members and departments within Cayenta to deliver robust and efficient solutions.

You will report to the Manager, Cloud & Managed Services, with a preference for candidates based in Canada.

WHAT WILL BE YOUR NEW ROLE

• Manage multiple ERP/CIS systems simultaneously as the primary or secondary consultant (on-prem and on Azure)
• Co-lead or support complex implementation projects on Azure
• Maintain highly available cloud infrastructure solutions on Azure (AKS, Linux VM, Database Services, Securing NSGs)
• Maintain Microsoft Azure virtual machines and services (SSO, Storage, key vault)
• Help ensure all Cloud infrastructure is administered with emphasis on availability, reliability, security and scalability
• Be proactive and help develop automation tools and scripts for deployment, monitoring and maintenance on Azure
• Azure Active Directory management
• Configure, maintain, monitor and administer Windows Server/Desktop Operating Systems
• Co-lead or support DR systems for Azure and on-premises customers
• Manage user permissions, SSO/password management, AD Group policy/MS Azure Policies (i.e., conditional access)
• Be part of 24x7 on-call rotation, when required
• Perform weekend activities, when required
• Ensure customer environment uptime is maintained through proactive management and maintenance of the customer environment
• Troubleshooting/ad-hoc support (issue triage/resolution, tracking via ticketing system, etc.) and regular administration tasks (product releases, patching, updates, etc.).
• Build productive, long-term relationships with customers and ensure customer satisfaction levels are maintained
• System and Database Administration (SQL Server), some Oracle
• Deliver monthly reports containing key and relevant details about the system, when required
• Create, update, and improve internal documentation and guides
• Attend daily team calls for delivery, deployment, and improvement of services
• Prepare and participate in knowledge transfer and training sessions with other team members and staff.
• Work with other members of the Managed Services team, Cayenta support, BI, and development groups to identify and resolve problems.
• Contribute to internal projects as needed

WHAT ARE WE LOOKING FOR

• A high level of initiative and energy and a consultant-minded work ethic.
• Team player, capable of working as part of a team and alone with minimal supervision.
• Flexibility to work on weekends (either Tuesday to Saturday or Sunday to Thursday), when required
• Passion for providing excellent customer service and experience
• Desire to look for opportunities to continually improve
• Takes initiative and enjoys learning via self-study and with a team
• Strong analytical skills and technical acumen.
• Experience or solid knowledge of Microsoft SQL Server
• Experience or solid knowledge of Azure
• Experience of Apache Tomcat, Tomcat hardening, Nginx and SSL certificates.
• 3+ years of technical support, business analysis, system administration, cloud infrastructure, and/or managed services experience or education.
• Excellent written and verbal communication skills.
• Strong time-management skills to meet competing deadlines.
• Experience using Jira, TeamSupport or equivalent

WHAT WILL MAKE YOU STAND OUT

• Certifications such as Comptia+, Network+, Security+, AZ-104, AZ-305
• Experience with cloud services and virtualization technologies.
• Strong communication skills and ability to explain technical concepts to non-technical users
• Experience with scripting and automation (Python, PowerShell, Shell, Azure CLI, etc.)
• Experience with TCP/IP networking in general.
• Experience with both MSSQL & Oracle Administration
• Experience with Managed Services
• Experience with Docker.
• Project delivery on Azure
• Previous working experience in the utility industry is desirable