Bilingual Provincial Liaison Manager (Personal Services)

We are looking for a Bilingual Provincial Liaison Manager!

Are you passionate about public policy and helping small businesses navigate government processes? Do you thrive on solving complex issues and collaborating with teams across the country?

If you're driven by purpose and eager to make a meaningful impact, CFIB wants to hear from you!

At CFIB, your work supports small businesses in your community and across the country. You will have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it's a great place to work. You will work closely with colleagues both locally and across the country, building upon synergies and learning from one another. You make a difference when you work at CFIB.

We have an exciting opportunity for a Bilingual Provincial Liaison Manager. You will have the choice to either work remotely or choose to work in any of our offices in a hybrid work arrangement.

What will you do?

 

Reporting to the Senior Manager, Business Resources (BR) Initiatives, you will play a vital role in resolving complex, sensitive, and unresolved issues that small business owners face in dealing with provincial governments across Canada. You will serve as a trusted point of contact and advisor to CFIB's BR advisors and the sales team, providing guidance, legislative insights, and coordinated solutions to elevate the member's experience.

Responsibilities:

• Respond to complex, escalated provincial-level inquiries from BR advisors, the sales team and internal stakeholders.
• Investigate and analyze member concerns; draft well-researched, clear, and empathetic responses that align with CFIB's values and advocacy goals.
• Act as a subject matter expert for complex or cross-provincial issues, providing strategic guidance and insight.
• Liaise with provincial legislative leaders to address member concerns and contribute to member-focused policy responses.
• Track and report on emerging provincial issues affecting small businesses, identify trends, and share actionable insights with internal teams.
• Contribute to CFIB content such as letters to government, legislative updates, policy templates, and internal resources for advisors and the sales team.
• Support the sales team and advisors with coordinated responses to high-impact or sensitive member cases.
• Share insights and recommendations at regional and national meetings to ensure alignment across teams.
• Help shape proactive advocacy strategies by connecting frontline member feedback with broader policy priorities.
• Maintain detailed and accurate records of member interactions and resolutions in CFIB's CRM system.
• Provide input into training materials, toolkits, and guidance documents to support the BR and the sales teams in handling provincial inquiries.
• Stay informed of legislative developments, advocacy best practices, and CFIB's evolving policy priorities through ongoing training and national team collaboration.

 

What makes a successful Bilingual Provincial Liaison Manager?

 

• A university degree or equivalent experience in public policy, political science, communications, or a related field.
• Bilingual (French and English) with excellent written and verbal communication skills.
• Strong understanding of Canadian provincial government structures, policy-making, and regulatory environments.
• Demonstrated experience in research, stakeholder communications, and problem-solving.
• Ability to work independently and manage competing priorities in a fast-paced, remote environment.
• Exceptional interpersonal skills, sound judgment, and commitment to service excellence.
• Comfortable working cross-functionally with sales, policy, and federal advocacy teams 

 

What do we offer?

• Salary range: $60,000 - $65,000 per year
• Career advancement
• Flexibility
• Supportive leadership
• Training and development
• Benefits/Health and Wellness

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.

As Canada's largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.

Connect with us and find out why more than 90% of employees agree that CFIB is a great place to work!

Be a part of the solution and apply today!

#INDENG